FAQ

Frequently Asked Questions

By default, the last used shipping address will be saved into to your Peacocklife Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at online@Peacocklife.com

Peacocklife Store is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products.

After logging into your account, the status of your checkout history can be found under Order History.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Members who ship their orders within India should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

All your orders are sent via reputed courier companies.

At the moment, we only accept Credit/Debit cards and Net Banking payments.

Peacocklife ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment at check out.

We take such matters very seriously and will look into individual cases thoroughly.

  1. Please satisfy yourself that the product is received in a good condition at the time of delivery itself. Please do not sign on the courier sheet unless it is so established. In case of damage, please notify the delivery person and mention it on the courier receipt
  2. In the event of damaged product received, we will require photo proof of the affected   product within 24 hours of delivery in order for us to investigate and review before a decision is made to re-send a replacement to you at no cost, subject to availability. In light of this, the said  product should not be thrown away until advised. Please email the photo to us at  online@peacocklifestore.com. Final decision will rest with Peacock Life.
  3. In the event of lost mail, we will try to locate it with the courier company and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

We take such matters very seriously and will look into individual cases thoroughly:

  1. In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and after reviewing, we’ll re-send the correct Product to you at no cost, subject to availability.
  2. In the event you’ve received your order with a missing Product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to online@peacocklife.com and after which, kindly give us a call at (22) 2651 1474 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.

As Peacocklife Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Peacocklife Store:

  1. Microsoft Internet Explorer Version 10 onwards.
  1. Mozilla Firefox Version 10 onwards.
  1. Google Chrome Version 12 onwards.

In addition, please ensure that your Javascript and Cookie is enabled on your browser